Why should I unlock my phone?
- UNLOCKING a cell phone removes the carrier lock, thus it enables you to use your phone with any GSM Network/Carrier Worldwide.
- The resale value of a factory unlocked phone will increase!
Will I lose the unlock after I update to the latest iOS or Firmware?
- No. You will never lose your unlock even after each software update. Our factory unlock solution is permanent.
Will this unlock work with iOS 7?
- Yes, this will definitely work with the latest iOS version.
Will unlocking damage my phone?
- No, it will not damage your phone in any way. Your phone will have all its functions working as normal.
- Our factory unlock solution is the safest way to unlock a cellular device.
- There are no risks involved.
Will unlocking void my warranty?
- No, unlocking will not void your phone warranty.
What if I am not sure what Carrier my iPhone is locked to?
- If you are not sure of your iPhone’s original provider or not sure of the sim-lock status, please purchase our iPhone carrier and sim-lock checker. We will check that information for you and forward it to you by email.
What info do I need to provide?
- All we need from you is your 15 digit IMEI number.
- You do not need to ship your phone to us.
How do I find my IMEI?
- You can find your 15 digit IMEI number by dialing *#06# on your phone dial pad.
- Another method is by going into your “phone information” in setting/options.
What are the payment options?
- Our payment option is through PayPal.
- If you do not have a PayPal account, you can still make a payment with your debit or credit card. When you are at the PayPal screen, just make sure to select “Pay with your debit or credit card as a PayPal guest”.
Can I still buy an unlock service if I don't have a PayPal account?
- Yes, you can use your credit/debit card to make a purchase. Just checkout as PayPal and select “Don’t have a PayPal account”.
Do you offer money back guarantee? What is your refund policy?
- Yes, you will receive a full refund if your supported device cannot be unlocked or if the code cannot be found.
How do I know when my phone is unlocked?
- You will be notified by email when your device is unlocked.
- You can also track your order on our website.
Do I need technical knowledge to unlock my phone?
- Our factory unlock solution is the simplest and easiest way to unlock your cellphone. You do not need to run complicated software or jailbreak your phone. We provide you with very simple instructions and easy to understand to make unlocking even more simple and convenient.
Is unlocking legal?
- If you are a buyer from the USA and own a phone that was purchased before January 26th, 2013, you may legally unlock it. Due to the recent legislation passed by the Library of Congress for the Digital Millennium Copyright Act (DMCA), we are forbidden to unlock devices that were manufactured on January 26th, 2013 and later. Unless you have permission from the service provider your phone is locked to, you are unlocking your cell phone illegally if your phone was purchase after January 26th, 2013. FreshUnlock.com will not be held liable or responsible for unknowingly unlocking a device that was purchase from this date onwards. If you make a purchase on FreshUnlock.com you accept full responsibility for complying with all local, national, and international laws. We will be keeping this disclaimer on our website mentioning that FreshUnlock.com will obey the laws of the DMCA.